FAQ: Find Your Answers Here
What should i wear? We encourage students to wear what they feel comfortable in, with leggings and a t-shirt being ideal choices. Please avoid clothing with zippers and remove all jewellery before the start of class as they put holes in the Silks and Hammocks.
Do i get a make up class if i’m sick or can’t make my class? Yes! If you let us know 24 hours before your class begins we will provide you with the possible times you can come to a make up class.
What if i don’t like it? Not to worry! We offer a $30 trial class so that you can experience what our classes are like before committing to the whole term.
Am i fit/ flexible enough to join in? Absolutely! Our flexibility and conditioning classes are designed for all fitness and flexibility levels. Whether you’re a complete beginner or looking to enhance your skills, our supportive instructors will guide you through exercises tailored to your abilities, helping you improve at your own pace. Everyone is welcome to join and work towards their personal goals!
I’ve done silks/ trapeze/ lyra/ hammock classes before, what level should I do? Please have a look at our pre-requisites, if you are still unsure please contact us so we can make sure you are going into the correct level.
Is there parking nearby? We have convenient parking right outside the studio entrance, all parking spots marked with ’70’ and along to the end of the row with ‘reserved parking’ can be parked in. There is also more visitor car spots easily located in the middle of the complex which is all undercover.
Is there a discount for doing 2 classes? Yes! Simply book in through the Groovio app and the discount will be automatically be applied when you book in for the 2nd class!
Studio Policies
Apparatus Attire
To protect our equipment and ensure your safety, please avoid wearing clothing with zippers or buttons while on the apparatus. We also ask that all jewellery, including necklaces, bracelets, rings, and dangly earrings, be removed to prevent any tears and snagging on the hammock and silks.
Class Payments
All classes must be paid for before they begin. Unfortunately, we cannot prorate fees for missed classes.
Make-Up Classes
If you can’t make it to a class, just let us know at least 24 hours in advance to arrange a make-up class, or the morning of your class for sicknesses. If notice isn’t given within 24 hours, we won’t be able to offer a make-up class.
Leaving Early
If you need to leave class early, no problem! Just inform your instructor at the start so they can plan accordingly.
Late Arrivals
For your safety, if you arrive more than 20 minutes late, we won’t be able to let you join the class as you will have missed the warm-up, which is essential to prevent injury.
Refunds and Credits
Please note that we do not offer refunds or credits for missed classes, nor can we provide refunds if you’ve booked a term class and later change your mind. We appreciate your understanding!
We hope these guidelines help ensure everyone has a smooth and enjoyable experience in class!